Cancellation and Refund

Every poster is made to a design you built yourself, so there is no shelf to put it back on. That shapes the whole policy below: the window to cancel is a short one on either format - 24 hours - and on a printed order it also closes the moment the parcel is handed to USPS.

Digital downloads

Full refund within 24 hours. Cancel a digital order within 24 hours of the order date and you get the whole amount back, no reason required. The file is generated and emailed the moment you order, which is why the window is the same short one a printed order gets.

Printed posters

Full refund within 24 hours, if it has not shipped. You have 24 hours from the order date to cancel a printed poster, provided the parcel has not yet been handed to USPS. Once it is with the carrier the order is on its way and can no longer be cancelled.

Changed your mind after that? Write to us anyway - if the order is still on the production floor we will stop it. We cannot promise it, because printing starts quickly.

If the post loses or damages your parcel

Lost in transit - full refund. If USPS loses the parcel and the tracking record confirms it, you get the full amount back. No photographs are needed; the carrier's own data is the evidence.

Damaged in transit - 50% refund or a discount on a reprint. If the box arrives crushed or the print is damaged inside it, you can choose either a 50% refund or a discount on a repeat order. Two things are needed:

• Documentary evidence. Photographs of the box as it arrived - all sides, including the label - and of the damage to the poster itself. Please keep the packaging until the claim is settled.
• A report to your local post office. The damage happened in the carrier's hands, so the claim belongs with them too. Take the parcel and the tracking number to your local USPS branch, ask for an explanation, and file for their compensation. We will supply anything you need from our side.

The reason the refund is partial is that the poster was printed, packed and paid for before it was damaged by someone else. Splitting the loss, and pointing you at the carrier's own compensation, is the fairest way we have found to handle it.

Incorrect address or order details

If the shipping address or the order details are wrong, tell us within 24 hours of placing the order and we will correct them. After that, or once the parcel has shipped, reprinting and reshipping are at the customer's cost - free shipping covers sending the order once, to the address given.

General terms

• Refunds are issued to the original payment method used at the time of purchase.
• Processing time depends on your bank and payment method, typically a few business days after we approve the refund.
• Delivery delays alone do not qualify for cancellation - the parcel is in the carrier's hands, and USPS delivery days are estimates rather than guarantees.
• Claims for orders placed more than 6 months ago are not accepted.

Note: postaMap.com reserves the right to modify this cancellation and refund policy. Customers are advised to review the policy regularly to stay informed of any changes.

Further Assistance

For anything not covered here, or if you are unsure which of the cases above applies to you, please reach out to our Customer Service. A real person reads every message.